Crossbeam gives you several ways to get help, whether you need a quick answer or hands-on guidance from your account team. Start with our Support Team for day-to-day questions, work with your Account Success Manager (ASM) for account-specific strategy, or explore our self-serve resources anytime.
Contact Our Support Team
Reach our support team directly from within your Crossbeam account.
Navigate to Help in the navigation bar
Hover over Help and select Chat with Support to start a live chat
Alternatively, email us at support@crossbeam.com
Our support team is available Monday to Friday, 3:00 AM to 7:00 PM (EST).
Messages sent outside these hours receive a response on the next business day.
Work with Your Account Success Manager (ASM)
Your Account Success Manager (ASM) is your primary point of contact for account strategy, guidance, and getting the most value out of Crossbeam over time. Reach out to your ASM directly for:
Guidance on your ecosystem strategy and account setup
Questions about your plan, seats, or renewal
Help prioritizing which features to adopt next
If you are not sure who your ASM is, contact our support team and they will connect you.
Self-Serve Resources
Prefer to find answers on your own? Crossbeam offers self-serve options, all accessible from the navigation bar in-app.
Help Center
The Help Center provides you with access to hundreds of articles covering every part of Crossbeam.
Navigate to Help in the navigation bar
Hover over Help and select Help Center
Crossbeam Academy
Crossbeam Academy offers free courses to help you get more out of your ecosystem.
Navigate to Help in the navigation bar
Hover over Help and select Crossbeam Academy.
You will be redirected to the Academy in a new window
Select Course Catalog from the top menu to browse available courses
Select Get Crossbeam Certified to work toward Crossbeam certification
Crossbeam AI Chat
Crossbeam AI Chat answers your questions instantly using Crossbeam's own knowledge base, playbooks, and your ecosystem data.
Navigate to Ask AI in the navigation bar
Enter your question to get an instant, AI-generated answer
