In this article:
The Crossbeam matching engine uses AI to deliver the industry's most accurate account matches. It continuously improves through user feedback and third-party data validation, bridging data gaps to find overlaps in first and second-party datasets.
While our matching algorithm is highly accurate, dirty data in your or your partner's CRM may lead to incorrect matches.
Report Incorrect Matches
You can report incorrect matches to Crossbeam:
When viewing an Account, you'll see a button on the right that says Report an Incorrect Match:
Clicking this will prompt you to give us some data to help determine why the match is incorrect:
Click Send Report when you are done.
Viewing Reported Incorrect Matches
If you or your partner has reported a match as incorrect, you will see an indication of the report in the partner section of the Account page:
This is currently the only place to view Incorrect Match Reports.
FAQs
What happens next?
Your report is used as an input to our matching engine, which will learn from any mistakes and improve matching based on your reports.
When does Crossbeam let me know that a match was removed?
Crossbeam does not respond to Incorrect Match Reports. They are used to train our matching engine, and are not treated as individual support requests. If you have an issue with a match that requires immediate resolution, please reach out to your customer support manager or email us at support@crossbeam.com.