You can manage your HubSpot connection by clicking "Settings" on the HubSpot row of the data sources table on the data sources page.

The modal gives you visibility and control over your integration. Namely, you can:

  1. Reauthorize your connection

  2. Pause data syncing

  3. View connection status

  4. Update frequency of data syncing

  5. Manage which fields to sync

More on each of those below...

1. Reauthorize your connection

Click "Click here to reauthorize" to authenticate the HubSpot integration with a different username and password. 

You may need to do this if the user you authenticated with loses access to HubSpot or doesn't have the required permissions for Crossbeam to pull data.

2. Pause Data Syncing

Click the toggle to the right of "Sync Data from HubSpot" to pause your HubSpot integration. 

When the toggle is green and it says "Active" next to "Connection Status", your connection is active. 

When the toggle is grey and it says "Not Syncing" next to "Connection Status", your connection is paused. 

You will not be able to modify fields that you want synced while the integration is paused. Make the integration active to edit the field to sync again.

3. View connection status

The connection status appears within the Settings modal and also on the table of integrations on the integrations page. The available statuses are:

  • Active

  • Not Syncing

  • Error

Active: the integration is active and will sync according to your sync frequency.
Not Syncing: the integration is paused and will not sync data until it is made active.
Error: the integration hit an error which will be displayed to you in the modal and on the data sources table on the integrations page if we have details on the error.

If you don't see an error message, please reach out to us through chat or at

4. Update frequency of data syncing

You can adjust the frequency at which we sync data from HubSpot by selecting a value in the dropdown to the right of "Update Frequency". 

5. Manage which fields to sync

By default, we pull in a set of fields from HubSpot for you to use when filtering, either on the Reports page or when creating and editing populations. You can find the list of those fields at the bottom of this article

You will need to manually add any additional fields you would like to use for filtering.

Our required (initial set of) fields are greyed out and unable to be removed.

Add new fields by clicking "All Fields" and either scrolling to your field or by searching for the field in the search bar. Check the box next to the field name to include the field in future syncs. 

It will take a couple of minutes for us to fully sync data into Crossbeam for your new field(s). Before that, you will receive an error and/or unexpected results if you try and use the field to filter. 

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