View a list of Threads
There are three different places where you can view a list of threads.
1. By clicking the Collab button on the left navigation bar
View all threads created by someone in your organization or threads where someone in your organization is an owner.
When viewing a list of threads, you will see:
Thread title. Titles are auto-generated based on the type of thread, but can be changed.
Record. The record that the thread was created about.
Owners. There is an owner both on your company's side and on your partner's side. There can only be two owners, one on each side. Owners are required.
Last Reply. The time stamp for the last reply that was made in the thread. Internal notes do not count towards this.
Replies. The total number of replies in the thread. This does not include internal notes.
2. By clicking the Threads tab when viewing a specific company or person's Individual Record
This is all of the threads that have been created about that specific company or person, only. If you do not see the option to click Threads, make sure the menu is expanded on the left by clicking the arrow in the upper left corner of the record's page.
3. By clicking the Timeline tab when viewing a specific company or person. The timeline shows you all of your Threads Activity for a specific record in one historical view. If you do not see the option to click Timeline, make sure the menu is expanded on the left by clicking the arrow in the upper left corner of the record's page.
Filtering on a List of Threads
You can filter on a list of threads (except on the dashboard). You can filter by:
Thread type
Owners
Partner
Opened/closed status
Read/unread status
Learn more about Threads