In this article:
Get Crossbeam data where you work: directly in Salesforce. Your sales reps don't need to log in to Crossbeam to access partner data — instead, they can get the info they need on their Accounts, Leads, and Opportunities where they need it most.
Crossbeam Copilot for Salesforce Overview
Click here to open the detailed Installation Guide to complete the setup process for the Crossbeam Copilot for Salesforce.
When new versions of the Crossbeam Copilot for Salesforce are released, you will return to the AppExchange to complete updates.
Follow the detailed steps in the Crossbeam Upgrade and Reauthorization Guide found here to complete this process.
✍️ Note
You must have a Sales seat and be on the Connector Plan or Supernode plan to have access to the Crossbeam Copilot for Salesforce. Users who have not been assigned a Sales seat, will have access to the preview Crossbeam Copilot for Salesforce.
The Crossbeam Copilot for Salesforce is available on all three plans:
Explorer Plan: Install the Preview Crossbeam Copilot for Salesforce to view limited details on overlapping accounts and opportunities. For full access, click Request Access, and an email will be sent to the admin.
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Once you've been assigned a sales seat, an invite will be displayed in Copilot. Click Accept Invite to access Copilot in Salesforce.
Connector Plan: includes access to the Full Copilot and allows customization of the Copilot
Supernode Plan: includes access to the Full Copilot and allows customization of what data they see in the Copilot with the Crossbeam Custom Object
✍️ Note
To further explore the pricing plan options, click here.
❗️Important
Only overlaps from Populations using Salesforce as a data source will be viewable in the Crossbeam Copilot for Salesforce.
What is the Crossbeam Copilot for Salesforce
The Copilot is your companion while viewing accounts in Salesforce.
Learn more about Copilot AI Recommended Plays in this article.
See how AI Recommended Plays can enhance your sales process and help you leverage your ecosystem to close deals faster.
Account Tab
The Account tab is the default landing page for Crossbeam Copilot. It provides key partner insights for the account you’re looking at and will even surface AI recommended plays for you to leverage based on contextual insight for your deal.
Click on Generate AI Playbook to quickly identify the best next steps
Click View Play Details to see more information on the plays
🧐 Ecosystem Intelligence
Partner Scope insights are now layered into Account Highlights, distinguishing “Your Network” (your partner ecosystem) from “The Crossbeam Network” (broader ecosystem insights). This helps you quickly access relevant insights to stay focused on closing deals.
Partners Tab
The Partners tab provides a high-level overview of the associated partners for the account you’re digging into. Ecosystem Intelligence signals are piped in to help sellers know which partners are the best ones to reach out to or prioritize for their deals.
Click the Partner tab to access a list of Partner contact information
Filter by clicking on the funnel icon dropdown and select: View All or Pick a Standard Population
Sort by clicking on the Arrows dropdown and select: Default or Sort A-Z or Z-A
Click Get Intel, to start the conversation
If the Get Intel button displays an X, that partner is not available for this feature
Next, select the warm introduction to start the conversation or create your own by clicking on +Add your own question
Click Choose Partners
Check the box next to the Partner you want to reach out to
Click Add Context
In this window, write additional context based on the prompt provided
Click Preview Your Message
Preview your message and click Edit to make changes or click Send
Click the Three Dots to view detailed partner account information in Salesforce
Messages in Copilot
On the Partners tab in Copilot, users can click the Message button when available. After sending a message via Copilot, users will see a notification confirming delivery.
To view the full message, click on the notification to open the messages section within Crossbeam for Sales
Message previews in Copilot display as follows:
Blue with reply icon: New message
Gray: Awaiting a response
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Clicking on the Blue Reply icon or the Message icon to open Crossbeam for Sales.
If the message was sent through Slack, a clickable Slack channel will appear in the preview, allowing users to access the message directly in Slack.
Contacts Tab
The contact tab surfaces contacts partners are sharing that you might not have on your end. This list of contacts provides additional context based on the shared number of partners and partner activity to make them more appealing for you to reach out to. Ecosystem Intelligence signals are also piped into these contacts to help you know who the decision-maker might be, or who just recently had activity with your key partner.
Enter contact name, email, or phone into the search bar
Filter by clicking on the Default dropdown menu, select the name order A-Z or Z-A
Click the LinkedIn quick link to be redirected to each contact's LinkedIn profile
Click Under Quick Filters to narrow down contacts by signals
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🧐 Ecosystem Intelligence
Crossbeam applies Partner Scope insights to prioritize the most relevant contacts for you. Crossbeam highlights Ecosystem Intelligence — those signals that identify a Decision Makers and Economic Buyer — from your partner ecosystem in addition to the broader Crossbeam Network.
Contacts from your partner ecosystem, marked with filled-in signals, appear first, as they better align with your ICP. Outlined signals represent Ecosystem Intelligence from the wider Crossbeam Network.
Plays Tab
This tab provides relevant actions you can take depending on the partner status with the account and the additional data available. Quickly locate the Partners who have the account in their Customers Population if you see the label Customers highlighted in orange with a star. Additionally, you can see the custom Partner Tags from Crossbeam for each Partner.
Click the Plays tab
Click on Generate AI Playbook to quickly identify the best next steps
Click on View Play Details for next steps to run the recommended play
Select Play to see a list of actionable next steps
Select Risk & Conditions to view details about the Play, who it's best suited for, key conditions, and potential risks
Feed Tab
Click on the Feed tab in Copilot to see:
Overlaps for new accounts assigned to you
Overlaps for new opportunities assigned to you
Overlaps sent to you from Shared Lists
Crossbeam Copilot Settings
✍️ Note
Only users with the Crossbeam Setup User permission set can access the Settings page. Crossbeam settings are applied globally for all users of the Crossbeam Copilot for Salesforce.
How to Display or Hide Fields
Users with Crossbeam Setup User permission set can select which Crossbeam fields they want visible in the Crossbeam Copilot for Salesforce.
To change the view details:
Open the Crossbeam Settings by clicking on the Gear icon in Copilot
In the pop-up window, click on the Partner Field Settings tab
Select a Partner name under the Partner list
Click on the name to open the menu of Salesforce Objects
Click on an Object to open a detailed table of fields
To the right of each field, you can toggle the button to Hidden or Displayed
Click the Close button to exit the settings page
Now you can open the View Detail next to a partner in the Copilot and see the updated edits to the fields.
Change Partner Sort Order
Open the Crossbeam Settings by clicking on the Gear icon in Copilot
In the pop-up window, click on the Sort Partners tab
Use the pencil to edit the display number order of Partners in Copilot
Click the Save icon to confirm after each change or click the X to cancel
When done, select the Reset Sort button to confirm order change and click the Close button
Configure Trusted URLs for Crossbeam Copilot for Salesforce
If the user lacks the correct permission sets, they’ll see a prompt to contact their Salesforce Admin to configure the Contacts and Plays tabs. Depending on the user’s Salesforce permission sets, one of the two screens below will appear.
Click here for the detailed steps to configure Plays and Contacts in the Crossbeam Copilot for Salesforce.
Watch this video here with detailed steps on setting up the Trusted URLs for Crossbeam Copilot for Salesforce.
✍️ Note
A Salesforce Admin with the Crossbeam Setup User permission set can access the Salesforce settings. A Crossbeam seat is not required for this configuration.
Configure Crossbeam Permission Sets in Salesforce
In the Salesforce window, click the gear icon and select Setup from the dropdown menu
On the Setup page, navigate to the left side menu and locate Administration
Under Administration, click on Users to see the dropdown list of options
On the dropdown list, again locate users and click on it to open a new panel to the right with a list of users
Click on the full name of the user to open a detailed list of information on the user
Next, click on Permission Set Assignments to open all the assignments for the user
You will click on Edit Assignments and will now be able to change the Permission Sets for the user
On the left column under Available Permission Sets, click on permission(s) you want to assign
Click on the Add arrow button and now the new permission(s) will be listed under the right column named Enabled Permission Sets
You can remove Crossbeam permission sets Under Enabled Permission Sets by selecting them and clicking on the Remove arrow button
Click Save to exit the Setup process
Universal Copilot Settings in Crossbeam
To customize what Partner data is available in Salesforce, you will need to configure the Copilot settings in your Crossbeam account.
✍️ Important
Configuring the Universal Copilot Settings will apply to all Crossbeam Copilots attached to your Crossbeam account. This includes Copilot for Chrome, Copilot for Salesforce, Copilot for Outreach, Copilot for HubSpot, and Copilot for Gong (also known as Gong Engage).
From the Integrations workspace in Crossbeam, locate the Crossbeam Copilot for Salesforce row, and click the Settings button to open a side drawer.
In the settings drawer, customize your data push by unchecking any of your data or your partner data you do not want pushed into the Crossbeam Copilot. Additionally, you can uncheck specific partners from the data push.
Click the Save button when you are done.
✍️ Note
Configuring Universal settings does not count towards your record export limits.
Reauthorize the Copilot Connection
From the Integrations workspace in Crossbeam, locate the Crossbeam Copilot for Salesforce row, click on the three dot to the right of the Setting button, and select Connection Details or click the Reauthorize button to open a side drawer.
In the drawer, click the Reauthorize button to be redirected to Salesforce to complete the process.
Follow the detailed steps in the Crossbeam for Salesforce Upgrade and Reauthorization Guide found here.
😎Pro Tip
The Crossbeam Custom Object allows you to customize what data shows up in the Crossbeam Copilot for Salesforce. For a deep dive into the Custom Object v2, check out this article here.
Copilot and Safari Web Browser
When using the Safari web browser, you may encounter issues with logging into Copilot.
To fix this, complete the following steps:
In Safari, open the settings from the menu bar by clicking on Safari
In the popup, click the Privacy icon
Unselect the box next to Prevent Cross-Site Tracking to disable it
Return to the login process in Copilot.
🎓 Sign into Crossbeam Academy to further explore the Crossbeam Copilot for Salesforce!
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