Salesforce AppExchange Listing

View our AppExchange listing here

Once you click "Get it Now", be sure to have the installation guide (below) handy!

How to Install the Crossbeam Salesforce App

Check out our installation and configuration guide for a full walkthrough.

❗️ Upgrading your app to a new version? Head to our AppExchange listing to install the most recent version, then follow the installation guide steps again.

What does Crossbeam's Salesforce App do? 

Get Crossbeam data where you work: directly in Salesforce. Your sales reps don't need to log in to Crossbeam to access partner data — instead, they can get the info they need on their Accounts and Leads where they need it most.

The Salesforce App has two main features:

  1. The Crossbeam Widget

  2. The Crossbeam Custom Object

Let's dive into what they are!

The Crossbeam Widget

When viewing an Account or Lead in Salesforce

1. See which partners (and which of their populations) overlap with a specific Account or Lead directly on the object in Salesforce by looking at our Crossbeam widget (on the right in the image below)


2. View detailed information your partner shares with you directly in Salesforce by clicking "View" on the partner you want to view data for.

3. Paid Feature: Crossbeam Widget Customization

Customize what data shows up in the widget in Salesforce. You can control this a few ways from the integrations page in Crossbeam:

  • exclude your populations from the widget

    • exclude standard and custom populations

  • exclude your partners' populations from the widget

    • exclude a standard population across all partners

    • exclude custom partner populations per partner

Watch a loom of how it works:

The Crossbeam Overlaps Custom Object

Create a report on your Crossbeam overlaps in Salesforce

This is a paid feature.

You can report on overlap data via a custom object that links to an Account or Lead. This allows you to create reports based on the existence of partner overlaps in Crossbeam. 

Available data to report on is:

  • Partner name

  • Partner population

  • Partner's Account Executive name

  • Partner's Account Executive contact information

  • Your population

Learn more about the Crossbeam Overlaps custom object in Salesforce here.

FAQ

Can every user in Salesforce see the data from Crossbeam and click to view the details shared from our partners? 

This is 100% controlled by your Salesforce permissions. You will need to restrict the Crossbeam Widget from certain user groups if you don't want them to have access to the data. Currently, there is no way within the Crossbeam Salesforce App — or Crossbeam itself — to control who can or cannot view the overlap data in Salesforce.

Can I see the Crossbeam Widget on Opportunities or Contacts in Salesforce?

Yes, the Crossbeam widget appears on Accounts, Leads along with Opportunities and Contacts in Salesforce. 

Does your app work in Salesforce Classic?

Yes, and no. Our app setup wizard only works in Lightning, and our Crossbeam widget pictured above is only viewable in Lightning. However, we push data to a custom object in Salesforce that can be added to Account and Lead page layouts so that they are viewable in classic. Learn more here.

Did this answer your question?